Frequently Asked Questions
Orders
What is Guthi Collections?
Guthi Collections is a UK-based online store offering authentic Nepali traditional clothing and jewellery, beginning with carefully selected Newari cultural wear.
Can I order from anywhere in the UK?
Yes. We deliver across England, Scotland, Wales and Northern Ireland.
Do you ship internationally?
Currently, our primary focus is serving customers in the UK. We plan to expand international shipping in the future.
How do I place an order?
Browse our collection, select your preferred size or option, add the item to your cart and complete checkout securely.
Payment
What payment methods do you accept?
We accept secure payment methods available through Shopify Checkout, including major debit and credit cards such as Visa, Mastercard and American Express. Apple Pay, Google Pay, Shop Pay or PayPal may also appear when available and enabled.
Do I need a Shop Pay account?
No. Shop Pay is optional. You can complete your purchase normally using an accepted debit or credit card without creating a Shop account.
Is my payment secure?
Yes. Payments are processed securely through Shopify's encrypted checkout.
Shipping
How long does delivery take?
Orders are usually processed within 1–2 business days. Delivery time depends on your location and the shipping method selected at checkout.
How much does shipping cost?
Available shipping options and costs are calculated and displayed during checkout.
How can I track my order?
When tracking is available, you will receive a dispatch confirmation and tracking information by email.
Products
Are your products authentic?
Yes. We carefully source authentic Nepali traditional clothing and jewellery inspired by our cultural heritage.
Will the colours look exactly the same as the photographs?
We aim to show colours as accurately as possible. However, colours may vary slightly because of screen settings, lighting and photography.
How do I choose the correct size?
Please check the size information provided on the product page. If you are unsure, contact us before placing your order and we will do our best to help.
Will you add more Nepali cultural clothing?
Yes. We plan to expand our collection to include more traditional clothing, jewellery and accessories representing different Nepali communities.
Returns and Exchanges
Can I return my order?
You may request a return when your item meets the conditions and timescales stated in our return policy. Please review the return policy before sending an item back.
What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery and include clear photographs of the item and packaging. We will review the issue and help resolve it as quickly as possible.
Can I exchange an item for another size?
If the required size is available and the item meets our return conditions, we will do our best to help with an exchange. Please contact us before returning the item.
Contact and Special Requests
How can I contact Guthi Collections?
You can contact us through our website contact page, email, WhatsApp or social media. We aim to respond as quickly as possible.
Do you accept custom or special product requests?
You are welcome to contact us with a special request. We cannot guarantee availability, but we will let you know whether we may be able to source the item.
Our Culture and Story
Why is the store called Guthi Collections?
In Newari culture, a Guthi represents community, continuity, heritage and shared responsibility. The name reflects our mission to preserve and celebrate Nepali culture through traditional clothing and jewellery.
Why did you create Guthi Collections?
We created Guthi Collections because finding authentic Newari clothing in the UK was often difficult. Ordering directly from Nepal could involve expensive international shipping and long delivery times, while buying through social media often required repeated messages and long waits just to confirm prices, sizes, availability and delivery information. We wanted to create one clear, trusted place where people in the UK could browse and order more easily and confidently.
